Frequently Asked Questions
Everything you need to know about the science of healthy hair.
How do I know if my OLAPLEX product is authentic?
To ensure you are purchasing genuine OLAPLEX products, only shop through our official website or authorized professional salons and retailers. Each product features a unique QR code on the back for verification.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be at least half full to be eligible for a refund, excluding original shipping costs.
Are OLAPLEX products safe for color-treated hair?
Yes, all OLAPLEX products are specifically designed to be safe for color-treated and chemically processed hair. Our patented technology works to repair broken bonds caused by chemical services.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products vegan and cruelty-free?
Absolutely. OLAPLEX is proud to be 100% vegan and cruelty-free. We do not test on animals and our formulas do not contain any animal-derived ingredients.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is placed, we have a very limited window to make changes. Please contact our support team immediately for assistance.