Returns & Exchanges
At OLAPLEX, we want you to be completely satisfied with your hair care journey. If you are not happy with your purchase, we offer a 30-day return policy for products purchased directly from our official website.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Package Your Items
Securely pack the products in their original packaging, attach the return label, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing